Quality Assurance Manager
Etsy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct end-to-end deep dives including root cause analysis into operational processes to identify gaps, inefficiencies, and defect trends.
- Monitor quality trends and KPIs to assess the effectiveness of operational controls across multiple workflows and regions.
- Transform complex findings into clear, concise, and actionable insights tailored to operational, compliance, and leadership stakeholders.
- Work closely with Ops Leads and relevant collaborators to ensure QA findings translate into meaningful coaching, training, and SOP enhancements.
- Partner with the regulated entity team and Compliance, to ensure alignment between QA standards and regulatory expectations under the Payment Institution licence.
- Create and maintain clear QA documentation, frameworks, and review methodologies.
- Prepare digestible reports, dashboards, and presentations summarizing QA results, trends, and recommended actions for stakeholders across the business.
- Support internal/external audit requests with high-quality QA evidence and process documentation.
Requirements
- Experience in a QA, audit, compliance, or risk role within financial services, FinTech, payments, or e-commerce.
- Strong understanding of CDD, EDD, KYC/KYB, sanctions, and transaction monitoring processes.
- Experience working in or with a regulated payments business.
- Proven ability to perform analytical deep dives and derive insights from large or complex datasets.
- Outstanding communication skills with the ability to simplify complex issues and share feedback constructively.
- Proven experience in root-cause analysis and identifying scalable solutions.
- Ability to work end-to-end on projects with minimal supervision.
- Demonstrated ability to build trusting cross-functional relationships and influence without authority.
- Comfortable working with ambiguity, driving clarity, and managing priorities independently.
- Knowledge of AMLD requirements, and other relevant regulatory frameworks.
- Experience in marketplace platforms or high-volume e-commerce environments.
- Familiarity with operational workflow tooling (e.g., QA platforms, CRM/case management systems, data visualization tools).
- Experience collaborating with product/engineering teams on workflow or tooling improvements.
Benefits
- eligible for an equity package
- an annual performance bonus
- competitive benefits that support you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisanalytical deep divesKYCKYBCDDEDDtransaction monitoringAMLQA documentationdata visualization
Soft skills
communication skillssimplifying complex issuesconstructive feedbackbuilding cross-functional relationshipsinfluencing without authorityworking with ambiguitydriving claritymanaging prioritiescoachingtraining