Partnerships Case Manager

Ethos

Case Manager providing white-glove support for life insurance agents at Ethos Life. Managing case inquiries and collaborating with sales for an optimal partner experience.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $49,000 - $87,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver White-Glove Support
Manage Communications & SLAs
Navigate Complex Routing
Drive Persistent Case Follow-Up
Identify Operational Trends
Maintain System Proficiency

Requirements

What you’ll need

2+ years of experience in customer success, account coordination, or client-facing operations
Exceptional communication skills with a proven track record of managing partner expectations
Analytical and detail-oriented mindset
Tech-fluent self-starter comfortable learning across multiple software platforms
Relentless persistence and problem-solving skills
Ability to stay organized and composed while managing a continuous, high-volume stream of tasks
A resilient, positive attitude and a passion for working collaboratively

Benefits

Comp & perks

Access to health insurance
Retirement plans
Flexible work arrangements
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

exceptional communication skillsanalytical mindsetdetail-orientedproblem-solving skillsorganizational skillscomposed under pressureresilient attitudecollaborativepersistenceself-starter