Operations Account Manager

Ethos

Operations Account Manager engaging with back-office operations for strategic distribution partners at Ethos Life. Blending operational expertise with B2B customer-facing account management in a technology company.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $123,000 per yearWebsite

About the role

Key responsibilities & impact

Own full lifecycle account management for SMB through enterprise B2B partners
Lead operational onboarding with partner’s operational teams
Partner with strategic account managers to grow the business of each partner
Problem solve operational challenges
Be an expert in Ethos own back-office operations
Help define our account management strategy, cadences and processes to scale

Requirements

What you’ll need

Excellent internal and external communication skills
Experience in external facing enterprise account management / onboarding / customer success roles
Process oriented with strong attention to detail
Desire to please customers and do whatever-it-takes approach to ensuring success
Ability to work through ambiguity and in a hyper-growth sales environment
Consistent track record of meeting and exceeding goals
Strong interpersonal skills
Self-starter attitude with a bias for impact
Impeccable driver - loves to move things forward and get the job done
Prior experience in life insurance is a plus, but not required

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementonboardingcustomer successprocess management

Soft Skills

communication skillsattention to detailcustomer serviceproblem solvinginterpersonal skillsself-starterbias for impactability to work through ambiguity