Director of Product, Conversational AI

Ethos

Director of Product leading Conversational AI innovation at Ethos Life. Shaping customer communication strategy while managing product vision and execution across multiple channels.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesLead💰 $184,000 - $324,000 per yearWebsite

About the role

Key responsibilities & impact

Narrative Architecture: Define what an Ethos AI conversation actually sounds like
Channel Strategy: Decide where conversational AI fits inside the broader customer journey
Cross-Medium Continuity: Own the product experience where a conversation can start as a call
Vision & Strategy: Own the multi-year vision for how Ethos talks to customers
Opportunity Sequencing: Decide which customer segments, products, and call types we attack next
Build vs. Buy vs. Partner: Own the calls on where we differentiate versus where we commoditize

Requirements

What you’ll need

8+ Years of Product Management, with meaningful experience working within customer-facing communication channels
Medium-Native Instincts: You have shaped how a brand or product showed up in a new channel before
Narrative & Copy Chops: You can write — and you have strong opinions about how copy should land
Commercial Acumen: You think in CAC, LTV, Payback, Contribution Margin
LLM-Native Product Instincts: You have shipped products built on frontier LLMs
"Founder" Energy: You have built something from 0 → 1

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Product ManagementConversational AICustomer Journey MappingCopywritingCommercial AcumenLLM Product DevelopmentOpportunity SequencingChannel StrategyNarrative Architecture

Soft Skills

LeadershipStrategic ThinkingCommunicationCreativityAnalytical Thinking