Senior IT Engineer

Ethos

Senior IT Engineer at Ethos Life managing cloud-first IT infrastructure and automation. Collaborating with teams to enhance IT security and operational excellence.

Posted 5/8/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $109,000 - $193,000 per yearWebsite

Tech Stack

Tools & technologies

CloudJamfMacOSPython

About the role

Key responsibilities & impact

Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms
Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation
Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations
Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team
Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes
Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions
Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem
Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability
Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability
Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions
Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience

Requirements

What you’ll need

7+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment
Proven experience managing and supporting SaaS-based IT infrastructure at scale
Security-first mindset with hands-on experience applying security best practices across IT systems and processes
Experience managing and supporting macOS and Windows endpoints in a modern device management environment
Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability
Hands-on experience managing email security platforms such as Proofpoint (or equivalent)
Experience administering and integrating core tools such as Slack, Okta, Jamf, Intune, and other endpoint management platforms
Experience with Zero Trust Network Access (ZTNA) or modern network security approaches
Proven ability to automate manual workflows and improve operational efficiency using scripting or automation tools (e.g., Python, Bash, APIs)
Strong troubleshooting and problem-solving skills, with the ability to perform root cause analysis and implement long-term solutions
Experience mentoring junior team members and acting as a technical leader within the team
Strong communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders
Ability to manage and support IT asset lifecycle operations, including staging, storage, and distribution of end-user hardware
Must have knowledge of managing Google Workspace, Slack, Zoom, Okta and common device management tools like Jamf and Intune
Proofpoint experience is a nice to have
Preference for EST

Benefits

Comp & perks

US benefits at Ethos Life
Health insurance
Retirement plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud-based IT environmentSaaS infrastructure managementsecurity best practicesmacOS administrationWindows administrationGoogle Workspace administrationemail security managementautomation toolsscripting (Python, Bash)Zero Trust Network Access (ZTNA)

Soft Skills

technical leadershipmentoringtroubleshootingproblem-solvingcommunicationcollaborationcross-functional teamworkroot cause analysisoperational excellencestakeholder engagement