Operations Account Manager
Ethos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $71,000 - $116,000 per year
Job Level
Mid-LevelSenior
About the role
- Own full lifecycle account management for SMB through enterprise B2B partners.
- Lead operational onboarding with partner’s operational teams.
- Partner with our strategic account managers to grow the business of each partner.
- Problem solve operational challenges.
- Be an expert in Ethos own back-office operations.
- Help define our account management strategy, cadences and processes to scale.
Requirements
- Excellent internal and external communication skills.
- Experience in external facing enterprise account management / onboarding / customer success roles.
- Process oriented with strong attention to detail.
- Desire to please customers and do whatever-it-takes approach to ensuring success.
- Ability to work through ambiguity and in a hyper-growth sales environment
- Consistent track record of meeting and exceeding goals.
- Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs.
- Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment.
- Impatient driver - loves to move things forward and get the job done.
- Prior experience in life insurance is a plus, but not required.
- Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc.
Benefits
- Please note that the compensation details listed in US role postings reflect the base salary only and do not include applicable bonus, equity, or benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementonboardingcustomer successprocess orientationproblem solvingattention to detailgoal achievement
Soft skills
communication skillsinterpersonal skillsself-starter attitudeability to work through ambiguitydesire to please customersbias for impactability to thrive in fast-paced environmentimpatient driver