Ethos Veterinary Health

Veterinary Call Center Operator

Ethos Veterinary Health

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Answer multiple line phone system
  • Transfer calls quickly and accurately
  • Assist in emergency situations by expediting calls to triage staff members
  • Knowledge of extension numbers to reach employees throughout the network
  • Utilize voice mail and paging system
  • Assist clients with direction to network hospitals
  • Troubleshoot problem calls
  • Understand the appointment scheduler program for exams and procedures
  • Answer general veterinary information questions regarding the hospitals
  • Inform and assist clients on navigating and using our website

Requirements

  • High school diploma or equivalent.
  • At least ONE YEAR of successful Call Center or Medical facility experience preferred
  • At least ONE YEAR of successful Hospitality Industry experience preferred
  • Excellent communication skills.
  • Experience with a call volume of 80+ calls per day preferred
  • Ability to multi-task.
  • Must be computer literate; basic computer skills with ability to navigate new software.
  • Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Benefits
  • Health, Dental, and Vision Insurance to keep you and your family covered.
  • 401(k) with Matching to help you plan for your future.
  • Employee Assistance Program (EAP) for additional personal and professional support.
  • Uniform Allowance to ensure you’re always prepared.
  • Generous paid time off, including:
  • Sick Days
  • Vacation Days
  • Bereavement Leave
  • Referral Program to reward you for helping us grow our team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencemedical facility experiencehospitality industry experienceappointment scheduler programtroubleshootingbasic computer skillsmulti-taskingfluent Englishfluency in multiple languages
Soft Skills
excellent communication skills
Certifications
high school diploma or equivalent