Customer Success Manager

• Serve as the main point of contact for a portfolio of clients, ensuring prompt and professional handling of inquiries
• Develop a deep understanding of each client’s goals, workflows, and success metrics to maximize value and satisfaction
• Support CSMs and Account Managers in executing business reviews and renewal activities through administration support and related tasks
• Triage and manage incoming client requests, collaborating with CSMs, Support, and Account Managers to ensure timely resolution
• Implement and onboard new clients to the Ethixbase360 platform, including user training and guidance
• Maintain accurate records of client activity, usage, and feedback in internal systems
• Produce and deliver accurate reports, dashboards, and analytics to monitor client health, engagement, and retention
• Identify trends, risks, and opportunities within assigned accounts to support growth and prevent churn
• Identify and qualify upsell and cross-sell opportunities in collaboration with CSMs and Account Managers
• Provide actionable feedback from clients to internal teams (Product, Platform, Operations, and Support) to enhance the client experience
• Contribute to process improvements and documentation for the Client Success function

Client Success Operations Analyst, CS Ops

Junior Customer Success Manager

Customer Success Specialist

Client Success Manager

Customer Success Manager – EMEA