Customer Care Representative
eTeacher Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle inbound/outbound calls and digital inquiries (WhatsApp, email, CRM).
- Troubleshoot issues, guide students, and provide clear solutions.
- Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction.
- Assist frustrated or elderly students with patience, calm, and empathy.
- Navigate multiple systems simultaneously; document all actions in CRM.
- Provide technical troubleshooting and platform installation guidance.
- Perform additional administrative duties as assigned.
Requirements
- Bilingual (English/Spanish) is a must; Portuguese is a significant plus.
- Experience in a call center environment is a MUST.
- Experience working in a rapid-pace, high-volume operational environment is a MUST.
- Excellent communication and relationship-building skills.
- Ability to remain calm and solution-oriented under pressure.
- Experience working with elder populations preferred.
- Strong problem-solving and multitasking abilities.
- Full flexibility to work morning/evening/night shifts.
- Ability to support global operations as needed.
- Reliable home-office environment with high-speed internet.
- Strong computer skills; Microsoft Office proficiency required.
- Working knowledge of PC and Mac operating systems is a plus.
- Reliable attendance and consistency.
Benefits
- Remote 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRMtechnical troubleshootingplatform installationMicrosoft OfficePC operating systemsMac operating systems
Soft skills
communication skillsrelationship-building skillscalm under pressuresolution-orientedproblem-solvingmultitaskingpatienceempathy