eTeacher Group

Customer Retention Specialist

• Improve customer retention by handling customer concerns and escalating issues as needed.
• Perform outbound calls and interactions by e-mail to uncover customers' needs, offer solutions, resolve concerns and prevent cancellations.
• Provide immediate follow-up on customer complaints/concerns.
• Use specialised offers and tools to retain customers and escalate issues requiring extensive problem-solving.
• Resolve problems regarding billing, receive and process customers' payments.
• Exceed customer satisfaction, efficiency metrics and issue resolution targets.
• Accurately enter customer’s information into the database.
• Simultaneously navigate multiple software applications and technologies.
• Work with the finance department.

Customer Retention Representative

Account Executive

• Present, promote and sell our services using solid closing techniques to prospective customers over the phone and email
• Analyze potential customers' needs
• Demonstrate strong persuasion and objection handling skills
• Continuously improve sales skills to attain quota and grow as sales professionals
• Establish, develop, and maintain positive customer relationships

Sales Representative

• Present, promote and sell services to prospective customers over the phone and email
• Analyze potential customers' needs
• Demonstrate strong persuasion and objection handling skills
• Continuously improve sales skills to attain quota and grow as sales professionals
• Establish, develop, and maintain positive customer relationships

• Present, promote and sell services using solid closing techniques over phone and email
• Analyze potential customers' needs
• Demonstrate strong persuasion and objection handling skills
• Continuously improve sales skills to attain quota and grow as sales professionals
• Establish, develop, and maintain positive customer relationships

• Present, promote and sell services using solid closing techniques to prospective customers over the phone and email
• Analyze potential customers' needs
• Demonstrate strong persuasion and objection handling skills
• Continuously improve sales skills to attain quota and grow as sales professionals
• Establish, develop, and maintain positive customer relationships