Customer Support

• Handle inbound/outbound calls and digital inquiries (WhatsApp, email, CRM).
• Troubleshoot issues, guide students, and provide clear solutions.
• Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction.
• Assist frustrated or elderly students with patience, calm, and empathy.
• Navigate multiple systems simultaneously; document all actions in CRM.
• Provide technical troubleshooting and platform installation guidance.
• Perform additional administrative duties as assigned.

Customer Care Representative

Personal Injury Litigation Support Specialist

Customer Support Specialist