ETC Building & Design, Inc.

Customer Support

• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating / cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days
• Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
• Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials
• Participate in emergency on call rotation service schedule
• Work with Customer Care Manager on special projects as needed
• Participate and attend department meetings
• Keep accurate service request logs and documentation of all work performed
• Perform all other duties as assigned

Customer Service Representative