Administration Support Officer

eTax

Join our remote team as an Administration Support Officer providing client and administrative support. Thrive in an award-winning online tax return service environment.

Posted 4/17/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide frontline support by handling client calls, updating account information, and verifying identities.
Communicate with clients regarding their tax return status, required documents, and service updates.
Manage email and voicemail queues, ensuring proper task reallocation and follow-up.
Perform manual identity verification and ensure compliance with document handling protocols.
Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses.
Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs.
Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities.

Requirements

What you’ll need

Strong written and verbal communication skills
High attention to detail and ability to follow procedures
Solid time management and task prioritisation abilities
Proficiency in administrative and client-facing roles
Ability to work independently and within a team
Competence with Microsoft Office

Benefits

Comp & perks

Remote work
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

identity verificationdocument handling protocolsnon-lodgement advice (NLA)tax refund trackingaccount managementdiscount applicationtax return conversionrecord maintenance

Soft Skills

written communicationverbal communicationattention to detailtask prioritizationtime managementindependenceteamwork