eTax

Administration

• Provide frontline support by handling client calls, updating account information, and verifying identities.
• Communicate with clients regarding their tax return status, required documents, and service updates.
• Manage email and voicemail queues, ensuring proper task reallocation and follow-up.
• Perform manual identity verification and ensure compliance with document handling protocols.
• Submit non-lodgement advice (NLA) through OSFA and track tax refund statuses.
• Liaise with the ATO for inquiries and assist in managing client ITA debts and ABNs.
• Support the accounting team by applying discounts, converting tax returns, and maintaining accurate records of daily activities.

Administration Support Officer

Full-stack Engineer

• Lead the design, development, and delivery of high-quality software solutions
• Take ownership of technical outcomes, driving work from concept through to production
• Mentor and support other developers, uplifting team capability and coding standards
• Contribute to architectural decisions across legacy and modern platforms
• Collaborate with stakeholders to deliver scalable, resilient systems
• Promote best practices in software development, testing, and deployment

Administration Support Officer

Lead Software Engineer