ETAP - Operation Technology, Inc.

Backend Engineer

• Design, develop, and maintain high-performance Windows desktop applications
• Collaborate with product managers, engineers, and QA teams to deliver new features and enhancements
• Build and optimize database-driven solutions with a focus on performance and scalability
• Write clean, maintainable, and efficient code following best practices
• Contribute to architectural decisions and technical direction
• Continuously improve development processes, code quality, and system performance
• Troubleshoot and resolve complex technical issues

C++ Developer

Customer Success Manager

• Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Engage with customers to understand how they work and ensure they are leveraging our solutions effectively.
• Understand the motivation, business drivers, strategic goals and desired business outcomes for his portfolio of large customers.
• Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication.
• Work closely with Sales, Technical Support, Training and other Technical teams to ensure a best-in-class customer experience and take care of any customer issues.
• Be a customer advocate while capturing customer feedback and reporting requests to Product Management.
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth through increased product adoption and increased usage.
• Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
• Drive the Customer Success playbook for High Touch Segment.
• Facilitate Executive Business Reviews with decision makers and our executive sponsor, where we celebrate shared successes, and make adjustments where necessary.