General Manager – Head of Consumer & Payments

Esusu

Esusu fintech General Manager owning consumer lending, payments, product, growth, risk, and P&L. Scaling trusted financial products and payment experiences for millions of users.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesLead💰 $300,000 - $350,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end consumer business strategies, including P&L management, consumer product development, and cross-functional leadership. Proven ability to leverage data-driven decision-making and AI solutions to enhance consumer experiences and drive growth in regulated environments.

Highest-signal resume keywords

Consumer Fintech ExperienceP&L ManagementPayments Ecosystem KnowledgeCross-Functional LeadershipData-Driven Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payments ManagementConsumer Product DevelopmentFinancial Services StrategyRisk ManagementAI ImplementationUser Experience DesignPerformance Metrics DefinitionGrowth Strategy ExecutionFraud PreventionCheckout Optimization

Soft Skills

Strategic ThinkingEmpathy for User NeedsExcellent CommunicationAdaptabilityOwnership and Accountability

Tools & Technologies

AI ToolsPayment Processing SystemsData Analytics PlatformsConsumer Engagement ToolsExperimentation Frameworks

Industry Keywords

Consumer ProductsFintechPaymentsSubscription RevenueRegulated EnvironmentsComplex Partner EcosystemsUser EngagementGrowth MetricsAlternative Payment RailsHigh-Visibility Roles

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Own the end-to-end consumer business, including vision, strategy, execution, and performance
Set and manage P&L, unit economics, and long-term growth strategy for consumer products
Define success metrics across acquisition, engagement, performance, retention, and revenue
Drive growth while balancing compliance, risk, and scalability
Lead the roadmap for consumer-facing products, including payments, checkout, wallets, lending, and post-purchase experiences
Champion simple, transparent, trust-first consumer design
Partner cross-functionally to deliver scalable solutions and drive core KPIs
Make tradeoffs between speed, reliability, cost, and regulatory requirements
Leverage AI to increase productivity and improve consumer experiences
Own core payment flows, including authorization, settlement, funding, reconciliation, disputes, and refunds
Drive strategy across cards, ACH, wallets, BNPL, and alternative payment rails
Manage relationships with payment processors, networks, issuing banks, and strategic partners
Improve approval rates, reduce fraud, optimize costs, and increase payment reliability
Partner with Marketing and Growth teams to drive acquisition and engagement
Optimize onboarding, checkout conversion, and repeat usage through experimentation and data
Identify and launch new consumer use cases, verticals, or geographies
Build and lead a high-performing leadership team through hiring and performance management
Set a culture of ownership, accountability, and consumer focus
Influence company-wide strategy beyond the consumer organization
Act as a thought partner to the Co-CEOs and senior leadership team

Requirements

What you’ll need

10+ years of experience in consumer fintech, payments, or financial services
Proven experience as a GM, business lead, or head of a major product line
Deep hands-on knowledge of payments ecosystems, including cards, networks, processors, issuers, fraud, and disputes
Track record of building and scaling consumer products used by millions of users and generating subscription revenue
Strong strategic thinking with operational execution ability
Consumer-first mindset and empathy for user needs and behaviors
Data-driven decision-making, including ownership of financial and risk outcomes
Excellent cross-functional leadership and communication
Ability to navigate regulated environments and complex partner ecosystems
Expertise in comprehending and explaining complex technical concepts and bridging business, product, and technical strategies
Experience implementing AI and ML solutions in large-scale, real-world consumer products
Comfortable using AI tools in day-to-day workflow
Ability to handle a demanding, fast-paced, high-visibility role and embrace feedback, iteration, ambiguity, and change

Benefits

Comp & perks

Significant RSU grant vesting over four years with a 1-year cliff
Remote-first work environment
Generous PTO policy
14 company-wide paid holidays
Comprehensive medical, dental, and vision insurance
Partial-employer-funded Health Savings Account for high-deductible plans
12 weeks of paid parental leave at 100% pay
401(k) offerings with a 4% company match (for US only)
Tuition reimbursement for qualified programs
Professional development stipend
In-person and virtual team get-togethers
Free credit-building benefit for Esusu employees