Esusu

Customer Success Manager

Esusu

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions.
  • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients.
  • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals.
  • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes.
  • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop.
  • Monitor account health through business reviews and account planning.
  • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents.
  • Actively contribute to team and cross-functional continuous improvement initiatives.

Requirements

  • Experience in real estate, property management, and or fintech preferred
  • Experience in a startup environment preferred
  • 2 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts
  • Experience with Jira and Salesforce is preferred
  • Comfort working independently and remotely
Benefits
  • 💵Competitive Salary – Aligned with your experience and the PH market, administered through our Employer of Record (EOR)
  • ✅ Remote first work environment - Where we trust you to get your work done. Core availability expected during Eastern Time (8AM–5PM EST).
  • 🌴Generous PTO – Enjoy a generous paid time off policy of 12 vacation days, 12 sick leaves, and 1 birthday leave, plus a 5-day work anniversary leave (available after your first year).
  • 🩺Premium Health Coverage – Comprehensive HMO via iCare
  • 🏦 Government-Mandated Benefits – Includes SSS, PAGIBIG, PhilHealth, 13th Month Pay, Night Differential, Overtime, and Holiday Pay
  • 💻 Work Tools Provided – Laptop and essential work equipment included
  • 🫱🏾‍🫲🏽In person and virtual team get togethers - To connect with your fellow Esusu colleagues.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementSalesFinancial Literacy
Soft Skills
collaborationrelationship buildingcommunicationindependencecontinuous improvement