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ESTADÃO

Customer Service Representative – Digital Subscriptions, SAC

ESTADÃO

Operador de SAC vendendo assinaturas digitais do Estadão, empresa brasileira de informação. Atendendo assinantes, regularizando pagamentos, negociando e impulsionando conversões.

Posted 8/17/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service, focusing on empathetic communication, problem-solving, and effective negotiation techniques to enhance subscriber satisfaction and achieve operational targets.

Highest-signal resume keywords
Customer Service ExperienceActive ListeningCRM Systems ProficiencyConflict MediationTelemarketing Experience

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Inbound Customer ServiceOutbound Customer ServiceTicket ResolutionRequest TrackingBilling Management
Soft Skills
EmpathyPersuasivenessOrganizationResilienceProactivity
Tools & Technologies
Google WorkspaceCRM SystemsTicketing SystemsSAP
Industry Keywords
Customer RetentionOmbudsmanComplaints HandlingNegotiation TechniquesSAC Campaigns

About the role

Key responsibilities & impact
  • Perform inbound and outbound customer service for subscribers via SAC (Customer Service Center)
  • Provide empathetic, personalized service with active listening, understanding customer needs, and resolving requests
  • Offer clear, empathetic, and efficient support to create a positive experience and ensure subscriber satisfaction
  • Handle billing and regularization of outstanding installments/payments
  • Conduct customer service negotiations focused on conversion, recovery, and results
  • Identify objections and apply active listening, objection-handling, and closing techniques
  • Support SAC campaigns and operational targets, both individually and as part of a team

Requirements

What you’ll need
  • Previous experience in SAC, customer service, retention, or ombudsman/complaints handling
  • Experience with inbound and outbound service, ticket/case resolution, follow-up, and request tracking
  • High school diploma (completed)
  • Higher education in progress or completed is a plus
  • Proficiency with Google Workspace, including Gmail, Docs, and Sheets
  • Comfortable using CRM systems, ticketing systems, or SAP
  • Excellent verbal and written communication, with emphasis on empathy, clarity, and conflict mediation
  • Persuasive with a focus on closing
  • Organized and agile
  • Resilient and able to work under pressure
  • Proactive and results-oriented
  • Ability to solve problems and handle multiple demands
  • Availability to work on-site in Bairro do Limão, São Paulo
  • Experience with telemarketing

Benefits

Comp & perks
  • Health and dental insurance
  • Transportation voucher (vale-transporte) plus company shuttle or parking
  • On-site cafeteria
  • Life insurance
  • Private pension plan (OESPREV)
  • Wellhub (Gympass)
  • Birthday day off
  • Casual Day
  • Full digital access to Estadão content
  • Discounts at educational institutions
  • Psychological support (Wellz)
  • Pet health plan (Guapeco)
  • Possibility of a hybrid schedule after the probationary period