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Customer Success Analyst
Establishment LabsCustomer Success Analyst providing top-notch customer service in a fast-growing medical device company. Processing orders, resolving issues, and collaborating with teams to enhance customer satisfaction.
About the role
Key responsibilities & impact- Provide exceptional customer service based on the company’s mission and vision
- Process sales orders; track orders and investigate issues
- Process and report invoices for payment and credit notes for returns
- Respond to inquiries from customers regarding status of sales orders
- Follow up backorders and offer replacements to customers
- Coordinate pick-ups with customers and logistics providers
- Process and edit orders received from customers and resolve any discrepancies
- Collaborate with Supply Chain and freight forwarders to ensure orders ship timely and appropriately to customers
- Partner with Commercial Department and other Customer Success members to meet and exceed customer and internal expectations
Requirements
What you’ll need- English, French and Dutch required at professional level
- S4 knowledge
- Knowledge of supplies, equipment, and/or services ordering and inventory control
- Exceptional attention to detail
- Database management skills
- Ability to prepare routine administrative paperwork
- Ability to maintain a consistent high level of attention to detail
- Minimum of 2-years of Customer Success experience
- Proficiency in MS Office tools (Outlook, Excel, Word)
- Knowledge of SAP is a plus.
- Ability to develop, strengthen, and maintain partnerships with others inside or outside the organization who can provide information, assistance, and support
Benefits
Comp & perks- Full company benefits package
- Interesting & competitive compensation plan
- Hybrid work
- Birthday day off
- Working for a thriving multinational that is financially very healthy & growing fast
- Working in an international environment with different cultures
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
S4 knowledgedatabase managementcustomer success experienceinventory controlorder processinginvoice processingorder trackingorder editing
Soft Skills
exceptional attention to detailcustomer servicecollaborationcommunicationproblem-solvingpartnership development