Cloud Service Desk Representative

Essnova Solutions, Inc.

Cloud Service Desk Representative providing advanced technical support for cloud and endpoint environments in a secure federal IT services program. Collaborating with teams and troubleshooting technical issues.

Posted 6/25/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesSeniorLeadWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Provide advanced technical support for cloud and endpoint environments
Support Microsoft 365, endpoint management, and enterprise collaboration platforms
Troubleshoot complex technical issues escalated from service desk operations
Support endpoint deployment, configuration, and lifecycle management activities
Assist with system monitoring, logging, and operational support functions
Support user account management, authentication, and access control processes
Maintain technical documentation and knowledge base articles
Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
Support secure operations in compliance with federal security requirements

Requirements

What you’ll need

8 years of IT, endpoint engineering, or cybersecurity experience
6 years of engineering or advanced technical support experience
Experience supporting enterprise Microsoft environments
Experience supporting endpoint technologies and cloud services
Strong troubleshooting and customer support skills
Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
Active Top Secret Clearance required
LocationWashington, DC area with onsite support as required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Essnova Solutions, Inc. Website LinkedIn All Job Openings 11 - 50 employees Founded 2005 🏛️ Government 🔒 Cybersecurity 🤖 Artificial Intelligence Government
Cybersecurity
Artificial Intelligence Essnova Solutions, Inc. is a technology and professional services firm that provides IT solutions, value‑added reseller (VAR/ITVAR) services, geospatial and environmental solutions, staff augmentation and healthcare support, and digital citizen/customer experience services to federal, state & local governments, education, commercial, and healthcare clients. The company is a certified 8(a) and HUBZone small business with multiple GSA contracting vehicles and focuses on cloud migration, big data and AI, information and cybersecurity, program and project management, and end‑to‑end technology implementation and support. Cloud Service Desk Representative Job not on LinkedIn 🔥 6 minutes ago 🏢🏡 Washington – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Cloud Cyber Security Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide advanced technical support for cloud and endpoint environments
Support Microsoft 365, endpoint management, and enterprise collaboration platforms
Troubleshoot complex technical issues escalated from service desk operations
Support endpoint deployment, configuration, and lifecycle management activities
Assist with system monitoring, logging, and operational support functions
Support user account management, authentication, and access control processes
Maintain technical documentation and knowledge base articles
Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
Support secure operations in compliance with federal security requirements 🎯 Requirements
8 years of IT, endpoint engineering, or cybersecurity experience
6 years of engineering or advanced technical support experience
Experience supporting enterprise Microsoft environments
Experience supporting endpoint technologies and cloud services
Strong troubleshooting and customer support skills
Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
Active Top Secret Clearance required
LocationWashington, DC area with onsite support as required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Cloud Service Desk Representative 🕒 June 14 Spry Methods, Inc. 51 - 200 🔒 Cybersecurity 🏛️ Government Website LinkedIn All Job Openings Cloud Service Desk Representative supporting endpoint engineering team for secure imaging and lifecycle management. Handling escalated service issues and maintaining operational documentation. 🏢🏡 Washington – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Cyber Security TypeScript Senior Cloud Engineer, Microsoft 🕒 June 14 Spry Methods, Inc. 51 - 200 🔒 Cybersecurity 🏛️ Government Website LinkedIn All Job Openings Senior Microsoft Cloud Engineer providing technical leadership for Microsoft cloud environments including Microsoft 365 and Azure. Responsible for ensuring cloud systems are secure, scalable, and aligned to federal compliance requirements. 🏢🏡 Washington – Hybrid ⏰ Full Time 🟠 Senior ☁️ Cloud Engineer Azure Cloud Cyber Security MacOS Cloud Architect 🕒 March 20 Navteca 11 - 50 🤖 Artificial Intelligence Website LinkedIn All Job Openings Cloud Architect responsible for designing and implementing enterprise cloud solutions. Collaborating with teams to drive cloud architecture strategies and modernize cloud infrastructures. 🏢🏡 Washington – Hybrid ⏰ Full Time 🟠 Senior 🔴 Lead ☁️ Cloud Engineer Cloud View More Cloud Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud supportendpoint managementMicrosoft 365troubleshootingsystem monitoringuser account managementauthenticationaccess controltechnical documentationlifecycle management

Soft Skills

customer supportcollaborationproblem-solving

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in CybersecurityTop Secret Clearance