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Essity

Key Account Manager – Healthcare

Essity

Key Account Manager managing healthcare accounts at Essity. Driving growth and strategic partnerships in the healthcare sector across Australia.

Posted 7/2/2026full-timeMelbourne • 🇦🇺 AustraliaJuniorWebsite

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Develop and execute strategic account plans to achieve and exceed sales, growth, and profitability targets.
  • Identify, qualify, and convert new business opportunities through a structured sales approach.
  • Build, manage, and maintain a robust sales pipeline to support future business growth.
  • Lead customer negotiations, contract renewals, and pricing discussions aligned with business objectives.
  • Deliver joint business reviews and provide customers with insights and recommendations that support their goals.
  • Build strong relationships with key decision-makers across healthcare organizations.
  • Collaborate with Marketing, Supply Chain, Customer Service, and Sales teams to deliver outstanding customer outcomes.
  • Analyze customer, market, and competitor data to identify risks, trends, and growth opportunities.
  • Maintain accurate customer information and sales activity through CRM systems.
  • Support customers through education, product training, and best-practice continence care solutions.
  • Represent Essity at industry events, conferences, and customer-facing activities to strengthen relationships and grow brand awareness.
  • Contribute market insights and customer feedback to support continuous improvement and business strategy.

Requirements

What you’ll need
  • Proven experience in Key Account Management, B2B sales, or a related commercial role.
  • Experience within healthcare, aged care, medical devices, consumables, or a related industry is highly regarded - but not essential.
  • Demonstrated success achieving sales targets, winning new business, and growing customer accounts.
  • Strong understanding of commercial drivers, pricing strategies, and customer profitability.
  • Excellent negotiation, presentation, and communication skills.
  • Strong analytical capabilities with the ability to interpret data and identify actionable insights.
  • Experience working with CRM platforms and Microsoft Office applications.
  • A collaborative approach and the ability to work effectively across cross-functional teams.
  • A current driver's license and willingness to travel as required.
  • The ability to maintain required healthcare site access requirements, including influenza vaccination compliance.
  • Australia Citizenship or Permanent residency with full working rights.
  • Experience with SAP Sales and Service Cloud, CPQ, or eCommerce platforms is desirable.
  • Knowledge of the Residential Aged Care and Homecare sectors is desirable.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Sales Strategy DevelopmentData AnalysisContract NegotiationPricing StrategyCustomer Relationship Management
Soft Skills
Communication SkillsCollaborationPresentation SkillsAnalytical Thinking
Certifications
Current Driver's LicenseInfluenza Vaccination Compliance