Patient Financial Services Representative I

Essentia Health

Responsible for managing patient financial accounts for Essentia Health and providing support for insurance and billing issues. Acts as primary liaison for patient inquiries and issues.

Posted 6/10/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

account analysisbillingcollectionsfinancial assistanceinsurance codingregistrationself-pay collectionscash payments

Soft Skills

customer servicecommunicationproblem-solvingtimelinessinterpersonal skills

Tools & Technologies

office equipmentcomputerssoftware applicationsprinterFAXcopierbilling programs

Industry Keywords

patient accountsdelinquent accountspayment planscall center

About the role

Key responsibilities & impact

Managing and resolving high volumes of accounts for services provided by Essentia Health
Acting as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner
Providing efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues
Performing routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities
Follow-up with delinquent accounts and payment plans, collection of patient accounts
Handling incoming patient mail and responding to inquiries via written communication

Requirements

What you’ll need

Experience with handling cash payments
self-pay collections
exceptional customer service skills
Knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs
Experience in customer service, call center and/or collections (preferred)

Benefits

Comp & perks

medical, dental, vision, life, and disability insurance
supplemental options to fit your needs
401(k) plan with employer contributions
professional development through training, tuition reimbursement, and educational programs
flexible scheduling
generous time off
wellness resources focused on your physical, mental, and emotional health