VP, Digital Sales & Service

Esri

Vice President leading Summit Credit Union’s digital banking sales and service strategy. Improving remote member experiences, lending performance, innovation, compliance, and team outcomes.

Posted 8/22/2026full-timeCottage Grove • Wisconsin • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strategic leadership in digital member engagement and service, with a strong focus on improving operational effectiveness and compliance within the financial services industry. Proven ability to drive team performance and achieve business objectives through data-driven decision-making.

Highest-signal resume keywords

Digital Sales And Service DynamicsLoan Underwriting ExperienceTeam Leadership And DevelopmentCross-Functional Problem SolvingFinancial Services Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan UnderwritingDigital Strategy DevelopmentPerformance Metrics AnalysisBudget ManagementMember Service Capability Development

Soft Skills

Oral CommunicationWritten CommunicationDetail-OrientedSelf-MotivatedOrganizational Skills

Industry Keywords

Financial ServicesMember ExperienceCompliance StandardsConsumer Loan PortfolioDigital Efficiency

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide strategic leadership for Summit Credit Union’s Digital vertical.
Shape the remote member experience and advance strategies to acquire, onboard, engage, and serve members through digital and remote channels.
Cultivate a dynamic team environment that drives growth, recognition, accountability, and ongoing development.
Set strategic direction, prioritize work, align resources and budgets, and use data to guide decisions across the Digital vertical.
Support credit quality and consumer loan portfolio performance.
Achieve business objectives related to member service, response times, resolution rates, and other performance measures.
Increase adoption of technologies and solutions that improve digital efficiency, effectiveness, and member engagement.
Maintain compliance with industry regulations, company policies, and quality assurance standards.
Meet budget parameters while sustaining strong member service and operational effectiveness.

Requirements

What you’ll need

A Bachelor’s Degree in Business or a related field, or equivalent work experience, is required.
Minimum of seven years in sales and customer service, with at least five years in a management capacity.
Ten years of financial experience, including a minimum of seven years of loan underwriting experience.
Previous experience developing, converting, and launching new member service capabilities.
Experience working cross-functionally to solve complex problems and improve quality and member experience.
Experience managing change and timelines in a fast-paced environment.
Strong knowledge of digital sales and service dynamics and operating metrics.
Professional and well-developed oral and written communication skills.
Results-driven, detail-oriented, highly organized, self-motivated, and self-managed.
Comprehensive knowledge of the financial services industry, including deposit and loan products and services.

Benefits

Comp & perks

Excellent health insurance options to support you and your family
401(k) with employer match to help you invest in your future
Generous paid time off
Paid holidays
Wellness-focused benefits
Opportunities for professional growth and executive leadership development
A people-first culture that values inclusion, purpose, and impact
Opportunity to shape strategy and drive meaningful organizational results
Additional benefits designed to support employees at work and beyond