Sales Support Representative

Esri

Sales Support Representative providing client success support and sales enablement for AssetGuard Products. Handling client inquiries, qualifying leads, and supporting outside sales teams in Texas.

Posted 7/2/2026full-timeFort Worth • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Answer inbound phone calls, emails, and web inquiries promptly and professionally
Qualifying inbound leads: gather contact details, needs, timeline, budget, and buying readiness; record and update CRM entries
Route qualified leads to outside sales with clear handoff notes and follow-up tasks
Support outside sales: prepare quotes/proposals, assist with order entry, track contract and fulfillment status
Manage client issues (billing, product questions, returns, scheduling); resolve or escalate according to guidelines
Conduct onboarding tasks and follow-ups to ensure timely time-to-value for new clients
Maintain accurate CRM and ticket records; document interactions and next steps
Follow up on outstanding quotes, renewals, and service requests to advance opportunities
Contribute client feedback and suggestions to product, operations, and sales teams

Requirements

What you’ll need

2+ years in client success, customer service, inside sales, or sales support
Strong phone presence and clear verbal/written communication
Experience qualifying leads and supporting sales workflows
Proficiency with CRM systems (Salesforce, HubSpot, MS Dynamics or similar) and MS Office/Google Workspace
Organized, detail-oriented, able to prioritize multiple tasks
Customer-focused, team-oriented, and comfortable working cross-functionally
Experience in B2B environments or supporting outside sales teams – Preferred
Familiarity with quoting/order-entry tools and basic contract/admin processes - Preferred

Benefits

Comp & perks

Competitive Compensation Package
Medical + Dental + Vision Coverage
401K + Company Match
Life Insurance + Long Term Disability Coverage – 100% Company Paid
Health Savings Account (HSA)
Gym Reimbursement Program
Tuition Reimbursement Program
Wellness Check Program - Insurance Premium Discounts
EAP Resources
Paid Holidays
Paid Time Off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Lead QualificationCRM ManagementOrder EntryQuoting ToolsContract Administration

Soft Skills

Detail-OrientedOrganizational SkillsTeam-OrientedCross-Functional CollaborationProblem Solving