Implementation Coordinator

Esri

Implementation Coordinator supporting the onboarding and implementation of new client accounts in a fully remote call center. Collaborates across departments ensuring organized and timely transitions into production.

Posted 6/25/2026full-timeRemote • Arizona, Florida, Iowa, Kentucky, Montana, New Hampshire, North Carolina, North Dakota, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

About the role

Key responsibilities & impact

Support the Implementation Specialist with new account onboarding and implementation activities from kickoff through account handoff.
Assist in coordinating implementation timelines, deliverables, follow-up items, and internal deadlines.
Help prepare, organize, update, and distribute training materials, job aids, account guides, scripts, and other implementation resources.
Coordinate virtual training schedules, meeting invitations, attendance tracking, and related implementation logistics for remote learners and internal stakeholders.
Maintain implementation trackers, training records, assessment results, completion logs, and other related documentation in an accurate and timely manner.
Document trainee grades, quiz results, completion data, and other implementation-related records in designated trackers, drives, or systems.
Support account readiness by helping track setup items such as access requests, logins, materials readiness, and other pre-launch needs; escalate issues as appropriate.
Help maintain version control for implementation documents, SOPs, checklists, training materials, and shared folders or drives.
Assist with process documentation, protocol organization, and account setup preparation to support a smooth implementation process.
Send follow-up communications, track open items, and help keep Client Relations, Performance Development, Operations, and other teams aligned on deliverables and deadlines.
Shadow implementation meetings, planning sessions, and training activities to build working knowledge of all major Implementation Specialist functions.
Assist with updates to account-specific content and support refresher training, continuing education, or implementation follow-up as assigned.
As skills develop, assist with leading portions of training, implementation tasks, or account transition activities under guidance.
Help monitor implementation progress and proactively raise concerns related to delays, missing information, readiness risks, or training issues.
Support successful handoff of newly implemented accounts to Team Leads, Performance Development team members, and Operations.
Cross-train in all major duties of the Implementation Specialist role with the expectation of progressively taking on increased responsibility over time.
Perform other duties as assigned based on department, client, and company needs.

Requirements

What you’ll need

Associate degree in Communication, Business Administration, Education, Healthcare Administration, or a related field preferred.
1–3 years of experience in administrative support, training coordination, onboarding, client support, project coordination, customer service, or call center operations preferred.
Prior healthcare, client service, training support, or implementation support experience preferred.
Experience in a remote workforce, virtual training environment, or call center setting is a plus.
Strong communication and customer service skills.
Strong organization, follow-up, and time management skills.
Ability to coordinate multiple tasks, deadlines, and stakeholders at the same time.
Strong attention to detail and documentation accuracy.
Ability to learn new processes, systems, and implementation functions quickly.
Comfort working with internal teams and external contacts in a professional manner.
Receptive to feedback, coaching, and ongoing development.
Ability to adapt to change and shift priorities as business needs evolve.
Strong written communication, grammar, spelling, and data entry skills.
Intermediate Microsoft Office skills, including Word, Outlook, and PowerPoint; basic to intermediate Excel preferred.
Experience with virtual meeting platforms, shared drives, trackers, and training documentation is preferred.
Positive attitude, dependable attendance, accountability, and collaboration.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Esri Website LinkedIn All Job Openings 5001 - 10000 employees 🏢 Enterprise ☁️ SaaS 🤝 B2B Enterprise
SaaS
B2B Esri is a leading geospatial software company that develops ArcGIS, a comprehensive platform for mapping, spatial analytics, and location intelligence. Its products enable organizations across industries to integrate, visualize, and analyze geographic data for decision-making, operations, and digital twins, delivered via on-premises deployments, cloud services, APIs, and developer tools. Esri primarily serves enterprises, government agencies, and other organizations with B2B SaaS and platform solutions. Implementation Coordinator Job not on LinkedIn 🔥 4 minutes ago 🌵 Arizona, Florida, +12 more states – Remote 💵 $22 / hour ⏰ Full Time 🟢 Junior 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the Implementation Specialist with new account onboarding and implementation activities from kickoff through account handoff.
Assist in coordinating implementation timelines, deliverables, follow-up items, and internal deadlines.
Help prepare, organize, update, and distribute training materials, job aids, account guides, scripts, and other implementation resources.
Coordinate virtual training schedules, meeting invitations, attendance tracking, and related implementation logistics for remote learners and internal stakeholders.
Maintain implementation trackers, training records, assessment results, completion logs, and other related documentation in an accurate and timely manner.
Document trainee grades, quiz results, completion data, and other implementation-related records in designated trackers, drives, or systems.
Support account readiness by helping track setup items such as access requests, logins, materials readiness, and other pre-launch needs; escalate issues as appropriate.
Help maintain version control for implementation documents, SOPs, checklists, training materials, and shared folders or drives.
Assist with process documentation, protocol organization, and account setup preparation to support a smooth implementation process.
Send follow-up communications, track open items, and help keep Client Relations, Performance Development, Operations, and other teams aligned on deliverables and deadlines.
Shadow implementation meetings, planning sessions, and training activities to build working knowledge of all major Implementation Specialist functions.
Assist with updates to account-specific content and support refresher training, continuing education, or implementation follow-up as assigned.
As skills develop, assist with leading portions of training, implementation tasks, or account transition activities under guidance.
Help monitor implementation progress and proactively raise concerns related to delays, missing information, readiness risks, or training issues.
Support successful handoff of newly implemented accounts to Team Leads, Performance Development team members, and Operations.
Cross-train in all major duties of the Implementation Specialist role with the expectation of progressively taking on increased responsibility over time.
Perform other duties as assigned based on department, client, and company needs. 🎯 Requirements
Associate degree in Communication, Business Administration, Education, Healthcare Administration, or a related field preferred.
1–3 years of experience in administrative support, training coordination, onboarding, client support, project coordination, customer service, or call center operations preferred.
Prior healthcare, client service, training support, or implementation support experience preferred.
Experience in a remote workforce, virtual training environment, or call center setting is a plus.
Strong communication and customer service skills.
Strong organization, follow-up, and time management skills.
Ability to coordinate multiple tasks, deadlines, and stakeholders at the same time.
Strong attention to detail and documentation accuracy.
Ability to learn new processes, systems, and implementation functions quickly.
Comfort working with internal teams and external contacts in a professional manner.
Receptive to feedback, coaching, and ongoing development.
Ability to adapt to change and shift priorities as business needs evolve.
Strong written communication, grammar, spelling, and data entry skills.
Intermediate Microsoft Office skills, including Word, Outlook, and PowerPoint; basic to intermediate Excel preferred.
Experience with virtual meeting platforms, shared drives, trackers, and training documentation is preferred.
Positive attitude, dependable attendance, accountability, and collaboration. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Real Estate Coordinator 🔥 7 minutes ago Leap Brands 1 - 10 🎯 Recruiter 📚 Education Website LinkedIn All Job Openings Commercial Real Estate Coordinator supporting complex transactions in commercial real estate. Responsible for managing client communication, documentation, and transaction coordination throughout the process. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level Admissions Representative 🔥 15 minutes ago American Military University 1001 - 5000 📚 Education Website LinkedIn All Job Openings Admissions Representative at American Public University System advising prospective students on goals and enrollment decisions. Engages with students via phone, email, and other electronic means for a positive admissions experience. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior Care Management Liaison 🔥 44 minutes ago Alliance Health 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Liaison serving as primary contact with the Division of Social Services in North Carolina. Coordinating outreach and support for members accessing services and resources. 🇺🇸 United States – Remote 💵 $28 - $37 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🦅 H1B Visa Sponsor Coordinator II, Meeting Coordination 🔥 21 minutes ago Advarra 501 - 1000 ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Supports IRB Services team with meeting coordination and submission review tasks. Collaborates with clients and Board members to ensure regulatory compliance and quality control of informed consent forms. 🇺🇸 United States – Remote 💵 $54k - $89.2k / year ⏰ Full Time 🟢 Junior Permit Coordinator 🔥 35 minutes ago ClearSource BPO 1001 - 5000 🤝 B2B ☁️ SaaS 📡 Telecommunications Website LinkedIn All Job Openings Assistant Permit Coordinator role ensuring seamless permit application processes for clients in the solar industry. Collaborating with internal teams and supporting program objectives. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supporttraining coordinationonboardingproject coordinationcustomer servicecall center operationsdocumentation accuracytime managementdata entryprocess documentation

Soft Skills

communication skillsorganizationfollow-upattention to detailadaptabilityreceptiveness to feedbackcollaborationaccountabilitydependabilityprofessionalism

Certifications

Associate degree in CommunicationAssociate degree in Business AdministrationAssociate degree in EducationAssociate degree in Healthcare Administration