Licensed Practical Nurse, Call Center
Esri
full-time
Posted on:
Location Type: Remote
Location: Alabama • Arizona • United States
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About the role
- Monitor Physician EHR inboxes and patient portal requests and perform tasks within LPN scope of practice, and respond to patient inquiries according to established protocols.
- Refill prescription requests by established protocols, notify providers and ensure patient care tasks are completed for critical results, and coordinate follow-up care post-discharge or post-operative.
- Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, Public Health departments, nursing homes, funeral homes, and Departments of Labor or Motor.
- Manage Remote Patient Monitoring (RPM) results by tracking patients' real-time disease results and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
- Medically screen and qualify patients for clinical trials.
- Perform follow-ups and patient education.
- Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient.
Requirements
- 5+ years of full-time clinical experience as an LPN, particularly in primary care for adult, pediatric and geriatric patients.
- Experience in OB/GYN, Orthopedic, Ambulatory Care or Home Health are also
- Experience using at least two electronic health record (EHR) systems is required
- An active unencumbered e-NCL or Enhanced Nurse Licensure Compact license, additional non-compact state licensure would be considered an asset; candidates should also be willing to obtain additional licenses at the company’s request.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical experiencepatient educationmedically screeningrefilling prescriptionsmanaging chronic diseasesfacilitating referralsprior authorization requestsremote patient monitoringEHR systemsclinical trials
Soft Skills
collaborationcommunicationpatient careproblem-solvingorganization
Certifications
LPN licensee-NCL licenseEnhanced Nurse Licensure Compact license