Collaborate with many Esri teams to enable customers through the largest GIS SaaS platform, offering real-time GIS, big data analytics, geoanalytics, open data
Negotiate scope expectations, prioritize, and track progress for internal and external requests
Support software engineers by defining project requirements and DevOps processes to scale effectively
Moderate status meetings and facilitate team communication
Maintain and structure internal documentation to empower the ArcGIS Online DevOps team and efficiently onboard new members
Work with ArcGIS Online component teams to learn their needs and maximize their deployment patterns
Become an expert in the mission and operations of ArcGIS Online

Requirements

5+ years of full-time experience managing IT or cloud-based projects
Familiarity with AWS cloud-based platforms and Software as a Service (SaaS) principles
Ability to clearly communicate technical ideas, with non-technical and technical peers, project managers, and customers
Experience with tools such as: ZenHub, GitHub, GitHub Enterprise, Confluence, or JIRA; and Microsoft's product suite
Ability to evaluate and translate goals and objectives into technical plans and solutions
Proactive and collaborative approach to solving problems
Experience influencing people and processes to achieve requirements
Exceptional interpersonal and presentation skills
Ability to occasionally travel
Bachelor's degree preferred in Information Technology Management or related field

Benefits

medical, dental, vision, basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
minimum accrual of 80 hours of vacation leave
twelve paid holidays throughout the calendar year
opportunities for personal and professional growth

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementDevOps processescloud-based projectsbig data analyticsgeoanalyticsSaaS principlestechnical planssoftware engineering supportdocumentation managementonboarding processes

Soft Skills

communication skillscollaborationproblem-solvinginfluencinginterpersonal skillspresentation skillsnegotiationprioritizationtracking progressfacilitation