Contact Center Specialist, Part Time
Esri
part-time
Posted on:
Location Type: Hybrid
Location: Cottage Grove • Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Deliver exceptional service to members via phone and video.
- Educate members on Summit’s products and services.
- Resolve inquiries with accuracy and efficiency.
- Refer members to appropriate departments or specialists.
- Meet service and sales goals through structured training and coaching.
- Ensure compliance with BSA, OFAC, and USA Patriot Act/CIP regulations.
Requirements
- High school diploma or equivalent.
- 2+ years of customer service experience (1+ year in financial or contact center preferred).
- Strong communication and problem-solving skills.
- Ability to adapt in a dynamic, fast-paced environment.
- Familiarity with Microsoft Office and basic financial calculations.
Benefits
- Opportunities for professional development and internal advancement (44% of our roles are filled internally!)
- A supportive, inclusive workplace where your voice matters.
- Competitive benefits and a culture that values your well-being.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicefinancial calculations
Soft skills
communicationproblem-solvingadaptability
Certifications
high school diploma