Customer Service Agent

ESN

. You handle customer inquiries regarding orders, deliveries, and products .

Posted 4/21/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You handle customer inquiries regarding orders, deliveries, and products
You manage orders, returns, and refunds in the system
You maintain and update customer data
You process complaints and special cases
You ensure a high quality standard in customer service and customer retention

Requirements

What you’ll need

You have professional experience in customer support, retail, or a social field
You work in a structured and independent manner and are tech-savvy
You have a quick grasp of new topics and can manage multiple tasks simultaneously
You are empathetic, patient, and handle challenging customer situations professionally
You are confident using digital tools such as MS Office
You have strong communication skills in German; English is a plus

Benefits

Comp & perks

Flexible working hours and remote work options
Attractive employee discounts
Subsidy for the E-gym Wellpass
Workation
Corporate benefits
28 days vacation/year

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

empatheticpatientstrong communication skillsstructured workindependent workability to manage multiple tasksquick grasp of new topicsprofessional handling of challenging situations