ESG Book

Manager

• Manage, mentor, and develop a team of Client Enablement Analysts, fostering their professional and career growth.
• Conduct regular performance reviews, provide constructive feedback, and manage team goals and objectives.
• Cultivate a positive, collaborative, and results-oriented team environment.
• Oversee and streamline all team operations, including client onboarding, technical support queues, and data delivery schedules.
• Identify and implement process improvements to enhance efficiency, scalability, and client satisfaction.
• Manage the team's workflow and ticket resolution using service tools.
• Act as a senior point of contact and escalation for complex client inquiries and technical issues.
• Lead client calls, product demonstrations, and service reviews, conveying complex concepts simply and clearly to clients.
• Develop and maintain strong partnerships with senior management at key client accounts.
• Manage the delivery and tracking of multiple client projects simultaneously, ensuring clear communication with stakeholders on progress.
• Utilize KPIs to drive improvement in project outcomes.
• Serve as a key link between the Client Enablement team and internal stakeholders, including Sales, Product, and Technology, to ensure alignment and effective collaboration.
• Provide technical guidance to the team for debugging data delivery and platform issues.
• Ensure high standards of quality control (QC) for manual data deliveries and report generation.

Manager CES