Strategic Account Manager, SaaS

eschbach

Strategic Account Manager managing a portfolio of enterprise SaaS customers in regulated industries for a fast-growing SaaS company. Focus on account development, upselling, and driving strategic revenue growth.

Posted 5/27/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own and grow a portfolio of existing SaaS customers with a strong focus on expansion, upselling, and long-term account development
Build and maintain strong relationships with key stakeholders across operations, quality, and IT
Identify and drive new opportunities within existing accounts (new sites, plants, business units)
Develop and execute strategic account plans to maximize long-term revenue potential
Partner closely with Customer Success, Implementation, and Product teams to drive adoption and customer value
Lead commercial discussions including renewals, expansions, and contract negotiations
Support value-based product demonstrations and position our solution in complex manufacturing environments

Requirements

What you’ll need

5+ years of experience in B2B SaaS or technology sales (Account Management / Account Executive)
Proven track record in growing existing accounts and driving expansion revenue
Experience working with complex B2B customers (enterprise or mid-market)
Background in regulated industries (pharma, biotech, medtech, manufacturing) is a plus, not a must
Strong communication and stakeholder management skills
Structured, proactive, and results-driven mindset
Experience with CRM tools such as HubSpot or similar
Nice to have: Experience in manufacturing, industrial software, or life sciences environments
Understanding of production, operations, or quality processes

Benefits

Comp & perks

Competitive base salary + uncapped commission (OTE)
High ownership of your accounts and direct impact on revenue growth
Opportunity to work with enterprise customers in pharma, biotech, and manufacturing
Fully remote setup with close collaboration across US and European teams
A fast-growing SaaS company with strong product-market fit in a highly relevant industry
A secure job in a professional environment with friendly and open-minded colleagues
Healthy and good work life balance with flexible working hours
A high degree of personal responsibility and opportunities for further development and training

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

B2B SaaSaccount managementaccount executiveexpansion revenuecontract negotiationsvalue-based product demonstrationsstrategic account planscustomer value

Soft Skills

communication skillsstakeholder managementstructured mindsetproactive mindsetresults-driven mindset