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ESA - Electronic Security Association

Technical Support Specialist II

ESA - Electronic Security Association

Technical Support Specialist providing reliable assistance and solutions to customers for technical issues. Collaborating with teams to ensure customer satisfaction and effective resolutions.

Posted 6/29/2026full-timeBucureşti • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
SFDC

About the role

Key responsibilities & impact
  • Provide reliable technical assistance to internal and external customers
  • Provide professional coverage of Technical Support Helpdesk
  • Support focus on accuracy, timely feedback, and customer satisfaction
  • Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues
  • Build internal relationships to expedite complicated cases
  • Develop broad understanding of customer needs
  • Support the knowledge-sharing mindset, methodology, and tools
  • Help develop Technical Support processes
  • Ensure proper documenting and recording of all activity and communication
  • Address systemic coordination issues
  • Facilitate issue identification and analysis
  • Investigate and resolve technical issues
  • Track requests resolution
  • Provide technical training
  • Build relationships with customers
  • Test products & software
  • Develop and share knowledge

Requirements

What you’ll need
  • Bachelor's degree, or equivalent. Some experience in the field
  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills

Benefits

Comp & perks
  • Health insurance
  • Employee training programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical AssistanceIssue ResolutionRoot Cause AnalysisDocumentationProcess Development
Soft Skills
Interpersonal SkillsVerbal CommunicationWritten CommunicationContinuous Improvement MindsetRelationship Building