Customer Service Associate I

ESA - Electronic Security Association

Customer Service Associate providing support to end customers of authorized integrators. Handling inquiries with empathy and excellent soft skills in a fast-paced environment.

Posted 6/29/2026full-timeLehi • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $25 per hourWebsite

About the role

Key responsibilities & impact

Provide every customer with world-class customer service
Respond to customer inquiries via incoming phone calls
Assist integrators with general questions, account support, and billing questions
Listen attentively to customers’ needs and concerns
Ability to accurately input customer data and leave detailed notes
Ability to utilize resources and multi-task through them as needed
Must be able to pick up new technologies quickly and have a keen eye for detail
Meet expectations in monthly KPIs identified by organization
Must be able to meet required schedule adherence guidelines as identified by organization

Requirements

What you’ll need

1+ year Customer Service
Must be able to work full-time hours between 8am-8pm ET, with the possibility on weekends.
Strong verbal and written communication skills
Experience with Microsoft Office
Salesforce or Zendesk experience

Benefits

Comp & perks

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
Four weeks parental leave without using vacation time
Team member discounts on company products and other retail/service providers
Monday to Friday working hours - no weekends
Opportunity to progress within a global business

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Data InputKPI ManagementMulti-taskingAttention to Detail

Soft Skills

Active ListeningProblem Solving