Senior Sales Support Specialist

ESA - Electronic Security Association

Sales Support Specialist responsible for driving sales process efficiency and training across various teams at Resideo. Implementing systems and tools to enhance sales analytics and methodology.

Posted 6/23/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesSenior💰 $75,480 - $128,520 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales EnablementSales Data AnalyticsSales MethodologyOpportunity ManagementKPI TrackingData AnalysisSales Process ImplementationTrainingReporting

Soft Skills

CommunicationCollaborationRelationship BuildingConsultationProactive Engagement

Tools & Technologies

CRMSalesforceHighspotAnalytics ToolsReporting Tools

Industry Keywords

Commercial ExcellenceSales OperationsNew Product IntroductionSales WorkflowsPerformance Metrics

About the role

Key responsibilities & impact

Own the implementation, administration, and ongoing optimization of sales enablement systems (e.g., CRM, enablement platforms, analytics/reporting tools), ensuring alignment with sales workflows and business priorities.
Drive adoption of enablement tools through training, office hours, documentation, and proactive communication.
Provide training and consultation to Sales teams on best in-class practices around sales methodology, Opportunity management, and activity patterns.
Sales Data Analytics – provide insights, trends, and recommendations to business leaders and Sales team members based on data analysis.
Create, monitor, and evangelize Pipeline reports and dashboards that help to drive sales focus and efficiency.
Drive and track performance against established Key Performance Indicators (KPIs). Identify and establish new KPI categories/targets based on data analysis.
Work cohesively with the Global Sales Enablement team to create synergy/commonality in reporting, process, and messaging across the global organization.
Be a Sales Methodology evangelist/expert – provide training and consultation to sales and cross-functional team members that engrains solid sales methodology practices in our everyday actions.
Work cross-functionally with Product Management, Channel Marketing, and Sales teams to support and drive New Product Introduction (NPI) efforts.
Work closely within the broader Sales Operations team to drive content and processes that enable our sales teams to act efficiently and effectively.
Build long lasting working relationships with sales leadership to identify needs/skill gaps and build enablement deliverables and content around them.

Requirements

What you’ll need

2+ years’ experience in Sales Enablement, Commercial Excellence, Sales, Sales Management, or Sales Operations.
Hands-on experience administering or supporting tools such as CRM (e.g. Salesforce), sales enablement platforms (e.g. Highspot), and reporting tools
Demonstrated experience in Sales process implementation, training, and improvement.
Proven ability to analyze sales data and identify critical trends and gaps to then drive increased sales efforts based on results.
Referenceable ability to interface at all levels of the organization and cater messaging depending on the audience.

Benefits

Comp & perks

life and health insurance
life assistance program
accidental death and dismemberment insurance
disability insurance
retirement plans
401k plans
HSA (Health Savings Account) Plans
vacation & holidays.