Customer Service Associate I

ESA - Electronic Security Association

Customer Service Associate providing exceptional customer service and supporting clients with various inquiries. Working in a collaborative team while meeting performance expectations.

Posted 6/18/2026full-timeQRO • 🇲🇽 MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.
Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.
Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures
Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.
Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.
Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.

Requirements

What you’ll need

Strong verbal and written communication skills in English.
6 months to 1 year of customer service experience
Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm
Experience using Microsoft Office Products
Salesforce Experience

Benefits

Comp & perks

Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
A collaborative and inclusive work environment where your contributions are valued.
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
Access to cutting-edge tools, resources, and a supportive team to help you excel.
The chance to work with a global, innovative company shaping the future in its industry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer serviceorder placementreturns processingcase information management

Soft Skills

attention to detailcommunication skillsproblem-solvingadherence to proceduresteamwork