Partner Success Sales Associate II

ESA - Electronic Security Association

Partner Success Specialist serving as liaison between Outside Sales Representatives and partner accounts. Driving customer satisfaction, efficiency, and sales growth through account management and relationship building.

Posted 6/15/2026full-timeIrving • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $27 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary support for Outside Sales Reps, addressing high-level customer inquiries and assisting in account management to maximize revenue & gross margin on assigned book of business.
Prepare and manage quotes, proposals, and business reviews to support the sales process.
Conduct customer research to identify opportunities for deeper engagement and account growth (eg cross sell, margin expansion, revenue growth)
Manage Salesforce data, including account updates, pipeline tracking, and reporting to support sales representatives.
Resolve customer issues by coordinating with internal teams to ensure timely and effective resolution.
Analyze sales data to identify trends, opportunities, and areas for improvement
Cultivate strong relationships with existing customers & suppliers to drive satisfaction, loyalty, and retention.
Adapt day-to-day activities to meet the unique needs of customers.
Partner closely with sales reps and other sales roles, including EB Sales Engineers and store counter sales teams, to deliver a seamless and high-quality customer experience.
Facilitate effective handoffs and communication between teams to maintain account continuity and satisfaction.
Assist with scheduling and coordinating partner meetings with outside sales representatives.

Requirements

What you’ll need

3+ years of experience in account management, sales support, or customer service, preferably in distribution or related industries.
Familiarity with Salesforce or similar CRM platforms.
Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
Experience working with a distributor-based sales model a plus

Benefits

Comp & perks

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to ensure you are set up for success

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementsales supportcustomer servicedata analysisquote preparationproposal managementpipeline tracking

Soft Skills

customer relationship managementproblem solvingcommunicationadaptabilitycollaboration