Network Technician

ESA - Electronic Security Association

Network Technician responsible for ticket creation and network guidance in a fast-paced environment. Must have strong communication skills and provide exceptional support.

Posted 6/11/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $18 - $31 per hourWebsite

ATS Keywords

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Hard Skills

networkingconfiguration changesfirmware updatesOSI Modelwireless local area networkshelpdesk supportticketing systems

Soft Skills

task managementprioritizationprofessionalismwritten communicationattention to detailverbal communicationpersonal presentation

Tools & Technologies

wireless access pointsswitchesfirewalls

Certifications & Qualifications

Network+PCNA

Industry Keywords

SLAscustomer supportremote client systems

Tech Stack

Tools & technologies

Firewalls

About the role

Key responsibilities & impact

Open tickets or respond to support requests from our partners within defined SLAs.
Apply basic tier 1 configuration changes to remote client systems – wireless access points, switches and firewalls.
Maintain documentation of existing systems as changes are made.
Perform firmware updates on remote client systems.
Escalate support requests to Tier 2, or reroute to the correct team as needed, with detailed notes regarding the initial request and actions taken.

Requirements

What you’ll need

One (1) year of networking experience or current Network+ / PCNA or equivalent certification.
Novice level understanding of Layers 1-3 of the OSI Model.
Novice level understanding of wireless local area networks.
Experience supporting customer environments in a helpdesk/support capacity.
Ability to manage multiple tasks and prioritize effectively.
Consistently demonstrates professionalism.
Written communication
Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
Verbal interactions
Personal presentation
Availability nights/weekends as needed

Benefits

Comp & perks

Resideo provides comprehensive benefits, including life and health insurance
life assistance program
accidental death and dismemberment insurance
disability insurance
401k Plan
vacation & holidays.