Inside Sales Associate II

Inside Sales Associate managing customer accounts at ADI Global. Building and maintaining strong customer relationships in a hybrid work environment.

Posted 5/23/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $26 per hourWebsite

Key responsibilities & impact

Drive business growth by closing sales
Identify possible improvement opportunities
Understand products, systems, and procedures
Serve as the lead point of contact for all customer account management matters
Develop trusted advisor relationships with key accounts and customer stakeholders
Ensure the timely and successful delivery of our products according to customer needs and objectives
Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
Resolving complaints and preventing additional issues by improving processes
Keeping accurate records pertaining to inventory and account notes
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current customers satisfied and delivering exceptional customer service on a day-to-day basis
Maintain Existing Customers
Manage Sales Cycle
Provide Excellent Customer Support
Raise Escalations
Work with Larger Sales Organizations
Providing support to other duties as assigned

What you’ll need

Self-motivated, able to work independently without close supervision, and have a team mentality
Strong work ethic, do what it takes to get the job done while maintaining high business ethical standards
Sales experience in the distribution or retail/telecom industries
Industry knowledge: CCTV, IP, AV technologies, Security, Fire
Strong communication skills, both verbal and written
Strong customer service, organization, and multi-tasking abilities
Goal oriented
Professional appearance and demeanor
Positive can-do attitude
Proficient in Excel, Word, PowerPoint, and Outlook
Successful track record in exceeding sales targets
Exhibit strong aptitude for sales and desire to sell/upsell

Comp & perks

Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision
401K plan with up to 7% company match
paid vacation
sick time
company holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experienceaccount managementcustomer servicesales cycle managementforecastingprocess improvementrecord keepingupselling

Soft Skills

self-motivatedstrong work ethicteam mentalitystrong communication skillsorganizationmulti-taskinggoal orientedpositive attitude