Account Onboarding Specialist

ESA - Electronic Security Association

Primary customer contact for account services at Resideo in Querétaro, Mexico. Resolving inquiries and collaborating with various departments to ensure customer satisfaction.

Posted 4/11/2026full-timeQuerétaro • 🇲🇽 MexicoJuniorWebsite

About the role

Key responsibilities & impact

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
Assist other customer service associates with administrative duties.
Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues.
Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Help Resideo be the customer's top choice by delivering excellent customer care.
Build up your business acumen while learning to address customer needs.
Be part of the team that is solving complex problems for the customer.

Requirements

What you’ll need

1+ years of experience in a customer service role, handling inquiries, resolving issues, and delivering high-quality client support.
Advanced English proficiency, both written and spoken.
Familiarity with the wholesale distribution industry, particularly in security, AV (audio/visual), and low-voltage products.
Ability to work in a fast-paced, highly matrixed environment.
Broad knowledge of principles and best practices in customer service.
Proficient in working both independently and as part of a team.
An ability to take initiative and work with limited direction.
Strong attention to detail.
Experience with Salesforce and Excel, including data entry, case management, reporting, and basic data analysis.

Benefits

Comp & perks

Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
A collaborative and inclusive work environment where your contributions are valued.
Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
Access to cutting-edge tools, resources, and a supportive team to help you excel.
The chance to work with a global, innovative company shaping the future in its industry.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder processingdata entrycase managementreportingdata analysis

Soft Skills

communicationproblem-solvingattention to detailinitiativeteamworkindependence