Open tickets and diagnose Tier 1 technical support issues with remote clients’ networks
Program/provision wireless network systems for deployment at remote sites
Provide and maintain thorough documentation of client systems
Perform firmware updates on remote client systems
Create and manage client contacts/accounts within AN systems
Foster a spirit of collaboration with clients and teammates by coaching and sharing knowledge
Learn new technologies and products
Review alerts from the Access Networks Live Monitoring system and escalate/create tickets using a defined process
Draft KB articles to increase the team's institutional knowledge
Occasional after-hours emergency support for remote clients

Requirements

Minimum of 1 years of networking experience and current Network+ or CCNA certification
Novice level understanding of network protocols, firewalls, routers, switching, TCP/IP, STP and RF coverage
Novice level understanding of wireless local area networks, authentication, security, and encryption protocols
Experience supporting customer environments in a helpdesk/support capacity
Fanatical attention to detail, including spelling, grammar, punctuation, and capitalization
Availability nights/weekends as needed

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

networkingnetwork protocolsfirewallsroutersswitchingTCP/IPSTPRF coveragewireless local area networksencryption protocols

Soft Skills

collaborationcoachingknowledge sharingattention to detailcustomer support

Certifications

Network+CCNA