System Design Specialist
ESA - Electronic Security Association
full-time
Posted on:
Location Type: Hybrid
Location: Louisville • Kentucky • United States
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Salary
💰 $20 - $34 per hour
About the role
- Keep up with detailed ADI technical/product knowledge and assisting dealer base and sales staff with the pre-sale design of systems products
- Process customer and branch requests for assistance on pre-sale design of systems related products in the form of written quotes
- Researching best in class product solutions from a wide variety of vendor product
- Operating in a call-center environment responding to customer and branch from phone and email requests
- Maintaining a detailed daily log of all telephone and quote activities
- Supporting a learning culture by actively participating in various educational activities
Requirements
- 3+ years experience in system design support, technical sales support or related field
- Strong verbal and written communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- A strong desire for world-class customer service
- Excellent organizational skills and attention to detail.
Benefits
- Resideo provides comprehensive benefits, including life and health insurance
- life assistance program
- accidental death and dismemberment insurance
- disability insurance
- 401k Plan
- vacation & holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong verbal communicationstrong written communicationcustomer serviceorganizational skillsattention to detail