Sales Operations Analyst
ESA - Electronic Security Association
full-time
Posted on:
Location Type: Hybrid
Location: Oldham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Process customer orders and quotes in SAP to specific SLA’s and customer requirement
- Ensuring ‘right first time, every time’ wherever possible against each order / quote / process
- Field telephone calls as initial line support
- Support first line e-commerce queries
- Liaise with relevant departments to complete customer order, queries and complaints
- Maintain and update customer records
- Support commercial sales in dealing with customer support to close and grow sales
- Direct customers to the correct teams for technical support, account queries
- Manage sales transactions as per customers’ requirements
- Up-sell through attachments and complete solution orders
- Investigate and resolve issues, complaints and invoice queries
- Effectively communicate with both external & internal customers
- Provide an exceptional customer experience against all customer transactions
- Participate in ad hoc projects to further enhance the customer experience
Requirements
- Customer experience
- Commercial awareness
- Communication skills
- People skills
- Critical thinking
- Active listening
- Learning absorption
- Sales Skills
- Attention to detail: correct transposing
- Ability to handle processing end to end
- SAP or similar ERP experience
- Strong Microsoft Office knowledge
Benefits
- Hybrid working environment
- Opportunity to progress within a global business
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPERPMicrosoft Officesales transactionsorder processingcustomer order managemente-commerce supportissue resolutiondata entryattention to detail
Soft skills
customer experiencecommunication skillspeople skillscritical thinkingactive listeninglearning absorptionsales skillscommercial awarenessproblem-solvingteam collaboration