Technical Customer Service Support – Inside Sales

Ernst Instruments

Inside sales support matching flow and level control equipment to customer needs at Ernst Instruments. Preparing technical proposals, quotations, configurations and orders for critical industries.

Posted 8/12/2026full-timeSparta • New Jersey • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong proficiency in customer proposal creation, pricing decision-making, and compliance with company standards. Capable of managing multiple responsibilities while effectively collaborating with team members and stakeholders.

Highest-signal resume keywords

Customer Proposal CreationPricing Decision-MakingMicrosoft Office ProficiencyQuickBooks ExperienceInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order EntryComplex Project ManagementTyping Speed 50 WPMQuality Assurance Compliance

Soft Skills

Problem-Solving SkillsConsultative SkillsListening Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft PowerPointQuickBooks Desktop

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer Requirements AnalysisExpediting Activities CoordinationOffice/Manufacturing Environment Compliance

About the role

Key responsibilities & impact

Develop and demonstrate a thorough understanding of products and solutions
Review and analyze customer requirements to determine the best-fit product
Create customer proposals compliant with company standards and contract language
Prepare configurations, equipment lists, clarifications and exceptions for other departments
Serve as customer contact for quotations, technical information, pricing, scheduling and shipping
Coordinate expediting activities with other departments to ensure accuracy in pricing, delivery and invoicing
Enter customer orders into the system
Make pricing decisions based on previous standards
Interact with employees, suppliers, customers and peers
Comply with company policies, procedures, standards and rules
Follow quality assurance policies and work instructions
Assist with special projects and tasks assigned by the General Manager or Sales Manager

Requirements

What you’ll need

High School Diploma or GED required
Minimum one year of relevant work experience
Ability to read, write, and follow verbal instructions in Standard English
Strong interpersonal, listening, consultative and problem-solving skills
Proficiency in Microsoft Word, Excel, Teams and PowerPoint
Experience with QuickBooks Desktop or other accounting software
Ability to handle complex projects independently within established standards
Ability to manage multiple responsibilities and work proactively
Ability to work effectively in a team environment
Typing speed of 50 WPM or faster
Ability to work Monday through Friday, 8:15am–5:00pm
Ability to lift up to 25 pounds occasionally
Ability to sit, stand, walk, reach, bend and stoop in an office/manufacturing environment
Ability to travel throughout a multi-floor office and shop area, including stairs and elevator use

Benefits

Comp & perks

401K
Employee Referral Bonus Program
Tuition Reimbursement
Career Development Opportunities
Training Opportunities
Paid Holidays
Medical, Dental and Vision Benefit Plans
Paid Vacation
Hybrid eligibility