ERNI

Agile Project Leader

ERNI

contract

Posted on:

Location Type: Hybrid

Location: Mandaluyong • Philippines

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Job Level

Senior

About the role

  • Lead Agile ceremonies (Scrum/Kanban) and enforce best practices
  • Manage multiple projects and ensure timely, high-quality delivery
  • Coach and guide Project Leaders, Product Owners, and teams
  • Act as the main point of contact between business and technical teams
  • Oversee L3 support, incidents, and service requests
  • Monitor SLA/KPI performance and ensure compliance
  • Drive continuous improvement and proactive issue resolution
  • Define and execute product roadmap for Microsoft platforms
  • Optimize applications for performance, scalability, and usability
  • Ensure consistency across SharePoint, PowerApps, Teams, and Dynamics 365
  • Establish governance, reporting, and escalation processes
  • Maintain transparency on delivery and service performance
  • Align priorities with stakeholders and business goals

Requirements

  • 5+ years experience in Agile project/program management
  • Strong background in enterprise application delivery and L3 support
  • Hands-on experience with Microsoft platforms (SharePoint, Power Platform, Teams, Dynamics 365)
  • Experience in SLA/KPI management and IT service delivery (ITIL is a plus)
  • Strong stakeholder management and communication skills
  • Proven leadership, coaching, and team management experience
  • Agile certification (CSM, PSM, SAFe) is an advantage
Benefits
  • Career Stability: Enjoy a stable career path with ample project opportunities.
  • Skill Enhancement: Access free training and certifications.
  • Baby Basket: To welcome your newborn to the ERNI family.
  • Fruit Basket: Boost of vitamins during hospitalization.
  • Office Perks: Enjoy free snacks and coffee.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Agile project managementL3 supportSLA managementKPI managemententerprise application deliveryperformance optimizationscalabilityusabilityproduct roadmap executioncontinuous improvement
Soft Skills
leadershipcoachingstakeholder managementcommunicationteam managementguidancetransparencyissue resolutionprioritizationcollaboration
Certifications
CSMPSMSAFe