Senior Manager, Digital Experience – Front-Office Applications

ERMCO-ECI

. Own and prioritize the front‑office application roadmap, including e‑commerce, customer portals, and shared services platforms, ensuring alignment to business value and capacity.

Posted 5/7/2026full-timeRemote • Arizona, Florida, Illinois, Kansas, New York, North Carolina, South Dakota, Tennessee, Texas, Wisconsin, Wyoming • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own and prioritize the front‑office application roadmap, including e‑commerce, customer portals, and shared services platforms, ensuring alignment to business value and capacity.
Lead execution and delivery of front-office initiatives with predictable outcomes across cost, schedule, quality and operational performance.
Translate enterprise strategy into domain‑level roadmaps and sequenced delivery plans, resolving priority, capacity, and dependency tradeoffs within the front‑office scope.
Serve as the single point of accountability for front‑office application health, availability, performance, and delivery outcomes.
Partner with business leaders and BRMs to intake demand and make prioritization decisions within the front‑office domain, ensuring scope, tradeoffs, and delivery expectations are explicit and transparent.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Engineering, Business, or a related field.
8+ years of experience leading application delivery and operations in a manufacturing or enterprise environment.
Demonstrated success delivering customer- or employee-facing digital applications at enterprise scale.
Strong experience leading through vendors and system integrators, with measurable delivery outcomes.
Ability to operate effectively in matrixed environments without direct authority over all contributors.

Benefits

Comp & perks

Relocation assistance provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application deliverye-commercecustomer portalsshared services platformsdigital applicationsenterprise strategyroadmap developmentperformance managementoperational performancecapacity planning

Soft Skills

leadershipprioritizationaccountabilitycommunicationcollaborationdecision-makingtransparencyproblem-solvinginfluenceadaptability

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in EngineeringBachelor’s degree in Business