ERM

WalkMe Builder – Solution Engineer

ERM

full-time

Posted on:

Location Type: Office

Location: Adelaide • Australia

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About the role

  • Managing WalkMe projects with end-to-end experience from scope through to go-live
  • Create interactive digital guidance solutions using the WalkMe platform to improve user experiences and drive digital adoption
  • Develop user-friendly walkthroughs, tutorials, and on-screen guidance to streamline processes and enhance productivity
  • Work closely with stakeholders to understand business requirements and design tailored solutions that meet specific needs as guided by the client
  • Continuously optimize guidance solutions to ensure relevance, accuracy, and effectiveness in improving user engagement and satisfaction
  • Monitor performance metrics to assess the impact of guidance solutions and identify opportunities for improvement
  • Q&A testing and refinement
  • Go live support where required by client
  • Training support where required by client
  • WalkMe reporting where required by client
  • Comply with relevant firm and industry legislation and incorporate into practices and processes as relevant
  • Comply with relevant WH&S legislation, adhering to reasonable instructions, work procedures and practices to maintain the health and safety of the team
  • Report all work place hazards and incidents.

Requirements

  • Must be located in Australia
  • Minimum 4 years' experience WalkMe Solution Engineer
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Strong problem solving skills
  • Extremely organised and detail oriented
  • WalkMe certifications
  • Technical experience
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration abilities
  • Attention to detail and ability to prioritize tasks effectively
  • Experience in instructional design or user experience design is a plus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
WalkMeuser experience designinstructional designperformance metrics monitoringQ&A testingdigital guidance solutionswalkthrough developmenttutorial creationon-screen guidancedigital adoption
Soft Skills
written communicationverbal communicationinterpersonal skillsproblem solvingorganizational skillsattention to detailcollaborationanalytical skillsprioritizationclient support
Certifications
WalkMe certifications