Claims Supervisor

Erie Insurance Group

Claims Supervisor overseeing adjusters, claims reviews, legal matters, and catastrophe response for Erie Insurance. Managing personnel and claims operations from the Raleigh Branch.

Posted 8/25/2026full-timeCary • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $88,693 - $141,678 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management, including supervision, training, and development of claims personnel. Proficient in claims procedures, legal compliance, and effective communication with stakeholders.

Highest-signal resume keywords

Claims ManagementLeadership ExperienceAssociate In Claims (AIC) DesignationEstimating SoftwareStatutory Law Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingClaims Procedures DevelopmentFile ReviewNegotiationData EntryLegal Document ProcessingTrial PreparationCoverage AnalysisReserve ManagementPersonnel Training

Soft Skills

SupervisionCommunicationProblem SolvingTeam CollaborationConflict Resolution

Tools & Technologies

Estimating SoftwarePersonal Protective Equipment (PPE)

Certifications & Qualifications

Associate In Claims (AIC)Valid Driver's License

Industry Keywords

Claims AdjusterCatastrophe TeamLegal Counsel CoordinationClaims LeadershipOperational Management

About the role

Key responsibilities & impact

Supervise, train, and monitor assigned claims adjusters and other claims personnel
Assist Claims Leadership in overseeing and handling claims
Manage operations of the designated area of authority
Interview, hire, train, direct, assess, and develop personnel; coordinate discipline as required
Regularly review claims and adjusters’ files for coverage and adequate reserves
Answer claims questions, review claim correspondence, and counsel on further action
Resolve coverage and unusual questions within designated authority and conduct related research
Maintain and apply working knowledge of adjusters’ files and statutory laws
Recommend and participate in developing and evaluating claims procedures with the Claims Manager
Handle claim complaints and inquiries
Assist the Claims Manager and act on the manager’s behalf as necessary
Receive and direct processing of legal papers served upon ERIE involving claims actions
Direct activities of outside legal counsel as required
Assist with trial preparation and attend pre-trial functions and trials as necessary
Review reports, payments, and buyer information
Negotiate with salvage auctions and salvage yards when required
Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
Serve on the Catastrophe Team, potentially traveling on short notice for more than two consecutive weeks
Maintain regular and predictable attendance and onsite presence as required by business and operational needs

Requirements

What you’ll need

High school diploma or equivalent and six years of claims related experience required; or
Associate degree and four years of claims related experience required; or
Bachelor’s degree and two years of claims related experience required
Appropriate license(s) as required by applicable state(s), including the ability to secure and maintain dual or multiple licenses as business needs require
Valid driver’s license required
Ability to serve on the Catastrophe Team, including short-notice travel to other locations for periods exceeding two consecutive weeks
Experience using estimating software preferred
Experience in a leadership role preferred
Completion of Associate in Claims (AIC) designation preferred
Use of Personal Protective Equipment (PPE) required
Manual keying/data entry/inputting information/computer use often (20–50%)
Occasional driving (<20%)

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; Erie currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days, and parental leave
Career development, including tuition reimbursement for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Annual bonus payment eligibility
Catastrophe Team travel assignments