Inside Claims Representative I

Erie Insurance Group

Inside claims representative handling liability and property claims for Erie Insurance. Investigating coverage, negotiating settlements, and resolving claims under state insurance laws.

Posted 8/21/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $44,936 - $71,781 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling liability and property claims while ensuring compliance with state insurance laws and regulations. Proficient in investigating claims, negotiating settlements, and maintaining accurate documentation.

Highest-signal resume keywords

Claims HandlingLiability Laws KnowledgeStatutory ComplianceNegotiation SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage VerificationData EntryReport DraftingReserve Establishment

Soft Skills

Communication SkillsProblem-SolvingInterpersonal Skills

Tools & Technologies

Claims Processing SoftwareComputer Use

Certifications & Qualifications

State LicensingIntroduction to Insurance (INTRO)Introduction to Claims (AIC 30)

Industry Keywords

Property ClaimsLiability ClaimsMotor Vehicle CodesNo Fault LawsBodily Injury Claims

About the role

Key responsibilities & impact

Handle liability and property claims within designated authority under close supervision
Resolve coverage and liability issues in accordance with applicable state insurance laws, regulations, and procedures
Investigate and adjudicate claims while ensuring statutory compliance
Verify coverage, establish and maintain reserves, secure recorded statements, and draft/process correspondence, reports, and records
Obtain additional information to determine liability
Document claim files and facilitate claim processing with other departments
Assign outside experts when necessary to support investigations and potential recovery
Establish contact with all parties involved in claims
Evaluate and negotiate claims, identify subrogation opportunities, and initiate action
Set up and issue settlement payments using approved methods, or decline payment within designated authority
Respond to inquiries from policyholders, agents, insurance carriers, claimants, assigned experts, and others
Respond to intercompany arbitration applications with supervisor guidance and file contentions and supporting documents
Conduct research and attend industry-related and other training programs to stay current on policy changes, interpretations, and legislation
Provide support for property claims during periods of heavy volume

Requirements

What you’ll need

High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required
Appropriate licensing required by state within 45 days of employment for external applicants and 90 days for internal applicants
Candidates in proximity to Raleigh Branch office are preferred and will work from home
Weekday evening shifts and/or Saturday shifts required based on business and service level needs
Access to internet service bandwidth of at least 50 Mbps download and 10 Mbps upload for remote work
Knowledge of liability laws for each state
Knowledge of motor vehicle codes
Knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims
Bachelor’s or Associate’s degree preferred
Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred
Manual keying/data entry/computer use
Must be able to perform occasional lifting/moving of 0–20 lbs, 20–50 lbs, and over 50 lbs using lifting aide equipment
Rare climbing/accessing heights
Driving is never required

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; ERIE currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for service to your community
Dollar-for-dollar matching of charitable gifts each year
Remote work from home