Claims Supervisor

Erie Insurance Group

Claims Supervisor overseeing adjusters and commercial liability claims for Erie Insurance. Managing claim reviews, personnel development, legal matters, and catastrophe-response operations.

Posted 8/13/2026full-timeErie • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $88,693 - $141,678 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing claims operations, including supervising and training claims adjusters, conducting performance assessments, and ensuring compliance with statutory laws. Proficient in claims procedures development and capable of handling complex claims inquiries and legal processes.

Highest-signal resume keywords

Claims ManagementLeadership ExperienceAssociate In Claims (AIC)Claims Procedures DevelopmentStatutory Law Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingPerformance AssessmentData EntryEstimating SoftwareLegal Document Processing

Soft Skills

TrainingCommunicationProblem SolvingTeam Collaboration

Tools & Technologies

Personal Protective Equipment (PPE)

Certifications & Qualifications

Associate In Claims (AIC)State Licenses (NC, WV, KY)

Industry Keywords

Claims OperationsCatastrophe TeamCoverage ReviewEmployee DevelopmentTrial Preparation

About the role

Key responsibilities & impact

Supervise, train, and monitor assigned claims adjusters and other claims personnel
Assist Claims Leadership in overseeing and handling claims
Manage overall operations of the designated area of authority
Interview, hire, train, and direct personnel
Conduct performance assessments, coordinate discipline, and oversee employee development
Regularly review claims and adjusters’ files for coverage and adequate reserves
Answer claims questions, provide counsel on claim correspondence, and resolve coverage and unusual questions
Conduct related research and maintain working knowledge of adjusters’ files and statutory laws
Recommend and help develop and evaluate claims procedures with the Claims Manager
Handle claim complaints and inquiries
Receive and direct processing of legal papers served upon ERIE and direct outside legal counsel activities
Assist with trial preparation and attend pre-trial functions and trials as necessary
Review reports, payments, and buyer information; negotiate with salvage auctions and yards when required
Contribute to projects, initiatives, teams, and assignments supporting business strategy and operational outcomes
Serve on the Catastrophe Team, including possible short-notice travel to other locations for periods exceeding two consecutive weeks

Requirements

What you’ll need

High school diploma or equivalent and six years of claims-related experience; or Associate degree and four years of claims-related experience; or Bachelor’s degree and two years of claims-related experience
Experience using estimating software preferred
Experience in a leadership role preferred
Completion of Associate in Claims (AIC) designation preferred
Appropriate license(s) required by applicable states, including ability to secure and maintain dual or multiple licenses as business needs require
Must have or obtain NC, WV, and KY licenses
Valid driver’s license required
Use of Personal Protective Equipment (PPE) required
Regular and predictable attendance required
Driving occasionally (<20%)
Manual keying/data entry/computer use often (20–50%)
Ability to travel on short notice for catastrophe assignments, potentially for more than two consecutive weeks

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents; coverage begins your first day of work
Low contributions to medical and prescription premiums; ERIE currently pays up to 97% of employees’ monthly premium costs
Traditional pension plan; full-time employees are vested after five years of service
401(k) with up to 4% contribution match
Paid vacation, personal days, sick days, bereavement days, and parental leave
Tuition reimbursement program for higher education and industry designations
Company-paid basic life insurance
Short- and long-term disability insurance
Orthodontic coverage for children and adults
Adoption assistance
Fertility and infertility coverage
Well-being programs
Paid volunteer hours for community service
Dollar-for-dollar matching of charitable gifts each year
Annual bonus payment eligibility