Inside Claims Representative

Erie Insurance Group

Claims Representative for Erie Insurance handling liability and property claims remotely from Cary Branch Office. Investigating claims, ensuring compliance, and resolving issues in accordance with state laws.

Posted 5/19/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $44,936 - $71,781 per yearWebsite

About the role

Key responsibilities & impact

Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws.
Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records.
Obtains additional information as required to determine liability.
Documents claim files and facilitates processing of claims in collaboration with other departments.
Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
Establishes contact with all parties involved in the claim in accordance with ERIE’s expectations.
Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action.
Sets up and/or issues payment using ERIE’s approved payment methods for settlement; or declines payment within designated authority.
Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
Learns and maintains knowledge of liability laws for each state.
Learns and maintains knowledge of motor vehicle codes.
Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims.
With supervisor guidance, responds to intercompany arbitration applications.
Files contentions and supporting documents on behalf of the insured/driver.
Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation.
Provides support for property claims during periods of heavy volume.

Requirements

What you’ll need

High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required.
Bachelor’s or Associate’s degree preferred.
Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred.
Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants.

Benefits

Comp & perks

Premier health, prescription, dental, and vision benefits for you and your dependents.
Low contributions to medical and prescription premiums.
Pension.
401(k) with up to 4% contribution match.
Paid time off.
Career development.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims investigationclaims adjudicationcoverage verificationreserve establishmentliability determinationclaims documentationnegotiationpayment processingsubrogation recognitionresearch

Soft Skills

communicationcollaborationcustomer serviceproblem-solvingattention to detailorganizational skillsinterpersonal skillsadaptabilitynegotiation skillstime management

Certifications

Introduction to Insurance (INTRO)Introduction to Claims (AIC 30)state insurance licenses